1. Our Commitment to Timeless Quality
At ISMI JEWELS, we craft personalized jewelry pieces designed to carry your most cherished stories and memories. We believe that your custom jewelry should stand the test of time. That is why we proudly stand behind our craftsmanship with our comprehensive Lifetime Warranty & Anti-Tarnish Protection program.
When you opt into our Lifetime Warranty program during checkout, your customized piece is fully secured against accidental damage, structural wear, and premature metal tarnishing for the rest of its life. We ensure your investment remains as radiant as the day you first put it on.
2. Warranty Coverage Details
Our program is designed to provide ultimate peace of mind. Below is a detailed breakdown of what is covered under the ISMI JEWELS Lifetime Warranty:
| Coverage | What is Included | Resolution |
|---|---|---|
| Chain & Clasp | Accidental snapping, broken clasps, or loosened jump rings. | Complete replacement. |
| Anti-Tarnish | Premature tarnishing or unexpected fading of 18K plating. | Deep cleaning or full replacement. |
| Structural | Loose engravings, warped base metals, or manufacturing flaws. | Brand new replica remade. |
3. What is Excluded?
While we strive to cover almost every scenario under daily wear, our warranty does not extend to the following specific situations:
Loss or theft of the jewelry piece entirely.
Intentional damage, modification, or third-party repair work conducted outside of ISMI JEWELS.
Normal microscopic surface scratches that naturally accumulate on precious metals over years of standard use.
4. How to File a Claim (Step-by-Step)
If your piece requires a repair or replacement, our claim process is streamlined to be simple, respectful, and fast. You do not need to ship the damaged item back to us in most cases.
Contact Our Support: Email our dedicated care team at support@ismijewels.com. Please use the subject line: "Lifetime Warranty Claim - Order #[Your Order Number]".
Provide Visual Proof: Attach 2-3 clear, high-resolution photos or a short 5-second video showing the broken chain, damaged clasp, or tarnished surface under natural lighting.
Review & Approval: Our quality assurance team will review your claim within 24–48 business hours.
Free Production & Dispatch: Once approved, we will instantly put a brand-new replica of your original order into production. We will dispatch it to your doorstep completely free of charge.
5. Frequently Asked Questions
Will my replacement piece feature the exact same customization?
Will my replacement piece feature the exact same customization?
Yes. Because personalized items are unique, your warranty replacement will be crafted with the exact same names, fonts, chain length, and metal color options chosen during your initial purchase.
Do I need to buy a warranty for every single item in my cart?
Do I need to buy a warranty for every single item in my cart?
Yes. Each Lifetime Warranty purchased at checkout covers one single customized piece. If you are purchasing multiple custom necklaces for family or friends in one transaction and want all of them protected, please update the quantity of the warranty to match the number of items in your cart.
Do I need to register my warranty after purchase?
Do I need to register my warranty after purchase?
No registration needed! Your warranty is automatically tied to your order number and the email address used during checkout. If you ever need to file a claim, just shoot us an email with your order number, and we’ll have it looked up instantly.
What happens if I bought 3 necklaces but only purchased 1 warranty?
What happens if I bought 3 necklaces but only purchased 1 warranty?
In this case, the single warranty will automatically apply to the highest-priced customized item in your order.
For any additional inquiries regarding our premium materials or protection frameworks, please reach out directly via our official portal. We are dedicated to keeping your circle close and your legacy bright.
