Politique d’expédition
At ISMI JEWELS, every custom piece is crafted with precision, care, and deep respect for your unique story. Because our personalized jewelry is made to order, please allow time for us to craft and prepare your piece before shipping.
Here is everything you need to know about our production and shipping policy.
1. Custom Production Time
Each custom nameplate, monogram, or engraved piece is personalized specifically for you.
Please allow 4–8 days for our artisans to craft, polish, inspect, and package your jewelry. Orders may be processed from Monday through Sunday.
Please note that production time is separate from shipping time.
2. Shipping Destination and Delivery Time
We currently provide shipping under this policy to addresses within the United States.
Once your custom piece has passed our quality inspection, it will be shipped using a trusted carrier. Estimated shipping time is:
United States: 4–8 days
The total estimated delivery time is:
Production time of 4–8 days + shipping time of 4–8 days = approximately 8–16 days
Delivery estimates begin after your order is placed and may vary because of carrier delays, severe weather, holidays, customs inspections, or other circumstances outside our control.
3. Shipping Rates
Shipping charges are calculated in U.S. dollars:
- Orders of US$15.00 or more: Free shipping
- Orders under US$15.00: US$5.99 flat-rate shipping
The applicable shipping charge will be displayed at checkout before payment.
4. Order Tracking
As soon as your order ships, you will receive a shipping confirmation email containing your tracking number.
You can use this number on our Track Your Order page to follow your jewelry’s journey. Please allow 24–48 hours for tracking information to appear or update in the carrier’s system.
5. Address Accuracy
Please make sure your shipping address is complete and correct before submitting your order.
ISMI JEWELS cannot be held responsible for delays, failed deliveries, or packages delivered to an incorrect address provided by the customer.
If you notice an error, please contact us at support@ismijewels.com within 12 hours of placing your order. We will do our best to update the address before production or shipment begins, but changes cannot be guaranteed.
6. Lost or Stolen Packages
If your package is delayed or lost while in transit, please contact us and the shipping carrier using your tracking number so the issue can be investigated.
ISMI JEWELS is not responsible for packages that have been officially marked as “Delivered” by the carrier but cannot be located. In this situation, please check with household members, neighbors, your local delivery office, and the shipping carrier.
If you have any questions about your order or delivery, please contact us at support@ismijewels.com. We are always happy to help.